Thank you for selecting Asset Reclaimers (OOPS Consultancy LLP) (“we,” “us,” or “our”) as your investment recovery consultancy service provider. Our commitment is to deliver top-notch service and ensure your satisfaction.
The following policy outlines our approach to cancellations and refunds for our services. Please carefully review this policy before engaging with us. Your use of our services implies acknowledgment and agreement with the terms outlined herein.
1. Cancellation Policy
1.1 Cancellation by You:
If you decide to cancel our services, kindly inform us in writing or by reaching out to our customer support team. Your cancellation request should include your name, contact details, and specifics of the services you intend to cancel. Please note that requests received after significant work has been completed may not qualify for a full refund (refer to the refund policy below).
1.2 Cancellation by Us:
We reserve the right to cancel or terminate our services at any time for reasons such as the inability to provide services due to unforeseen circumstances, legal constraints, or a breach of our terms of service. In the event of our cancellation, you will be entitled to a refund for any fees paid for services not yet rendered.
2. Refund Eligibility
2.1 Service Limitations:
Our services involve efforts to locate and recover unclaimed investments, with success dependent on various factors. While we strive to assist, we cannot guarantee outcomes.
2.2 Non-Guarantee of Results:
Refunds are not provided based on service outcomes or investment recovery. Our services are delivered on a best-effort basis, influenced by factors beyond our control.
2.3 Non-Refundable Services
2.3.1 Initial Consultation Fee:
Fees for the initial consultation or case assessment are non-refundable, covering time, expertise, and resources dedicated to evaluating your situation.
2.3.2 Case Research and Investigation Fees:
Fees associated with research and investigation for potential unclaimed investments are non-refundable, covering costs and efforts expended.
3. Refund Requests
3.1 Service Cancellation:
If you wish to cancel before any research or investigation, a partial refund may be considered at our discretion. Contact us promptly to initiate the cancellation process.
3.2 Refund Determination:
Refund requests are assessed case by case, considering factors such as service stage, completed work, and costs incurred by us. We may apply an administrative fee for any granted refund.
4. Contact Us
If you have questions or concerns about our Refund Policy, contact us at:
Trade name: Asset Reclaimers
Registered name: OOPS Consultancy LLP
Registered address: 202, IInd floor, EF3 Mall, Faridabad, Haryana-121001
Email: [email protected]
Kindly note that our refund policy may change, with updates effective upon posting on our website. We encourage periodic reviews. This Refund Policy was last updated on 12 November 2023.